Privacy Policy

Last update: January 2024

1. Overview

1.1. KOALIFY GROUP PTY LTD (ABN 43673755130), operating under the trade name Koalify (“we”, “our” or “us”), is firmly committed to respecting and protecting your privacy. Our policy clearly outlines our practices for collecting, storing, using, and disclosing your personal information. Additionally, it provides guidance on how to file a privacy complaint, access the personal information we have about you, and request corrections to this information if necessary.

1.2. "Personal information" pertains to data that can identify you or is an opinion about you, specifically information about an individual who is reasonably identifiable.

1.3. “Sensitive information” refers to details about an individual’s racial or ethnic background, political opinions, membership in political, religious, or philosophical organisations, professional or trade associations, sexual orientation or practices, criminal record, health, genetic, or biometric data. While we typically do not process such sensitive information, should it become reasonably necessary, we will only do so with your explicit consent.

1.4. When you provide us with personal information, you are agreeing to the terms outlined in this Privacy Policy, including the types of disclosures we might make in line with this Policy.

2. Gathering Personal Information

2.1. As part of our operations and activities, we periodically collect and maintain personal information about you, as necessary.e

2.2. The kinds of personal information we gather include:

  • a) Fundamental details like your name, phone number, address, and email;

  • b) Date of birth, occupational and employment specifics;

  • c) Details of your personal life, such as account data, transaction records, income, expenses, proof of earnings, and asset information including the value of any secured properties;

  • d) Credit-related data, encompassing borrowing amounts, repayments, defaults, and assessments of credit capacity and creditworthiness;

  • e) Preferences related to our products and services, as well as other information provided during the testing or utilisation of our offerings;

  • f) Documentation of our interactions, including recorded calls you've agreed to;

  • g) Your location data (IP address) when accessing our website;

  • h) Your resume, professional background, and educational history if you're applying for a job with us or are a potential candidate; and

  • i) Any other information you convey during your interactions with us that we deem essential for delivering our services.

2.3. We accumulate personal information about you through various means, such as:

  • a) Opting into updates or other notifications from us;

  • b) Inputting your personal details on our website for account creation or service usage;

  • c) Providing us with your bank statements;

  • d) Making inquiries via our website, email, social media, or other channels;

  • e) Sharing information over the phone, in person, via private messaging, or through forms and documents;

  • f) Submitting complaints or feedback;

  • g) Modifying your email preferences;

  • h) Engaging in user testing, surveys, or promotions;

  • i) Interacting with our customer support; and

  • j) Utilising our website.empty

2.4. We may also gather publicly available personal information about you.

2.5. We might receive your personal information from third parties, such as:

  • a) Joint account holders, co-loan applicants, or guarantors;

  • b) Financial institutions or other organisations where you have accounts or receive services;

  • c) Service providers, including those for identity verification and data aggregation, especially where you've authorised them to access and link your account data from other financial institutions (noting that such access may not align with the terms and conditions of your financial institutions);

  • d) Referral partners who direct business to us; and

  • e) Your representatives like lawyers, accountants, or agents.

2.6. To enhance the products and services we offer, we may integrate or connect your personal information with other data we hold about you in our customer relationship management systems or other software.

3 Utilisation of Your Personal Information

3.1. We employ your personal information for various purposes, including:

  • a) Cultivating and managing our relationship with you;

  • b) Confirming your identity;

  • c) Evaluating the appropriateness of our products and services for your needs;

  • d) Assisting in your applications for our products and services;

  • e) Implementing and overseeing the services we offer you. This involves understanding your financial situation, merging your data with externally sourced information to tailor your experience, and providing insights, comparisons, and updates;

  • f) Testing, refining, and enhancing our products and services;

  • g) Informing you about new and additional products, services, and opportunities;

  • h) Determining your fit for a position or for recruitment purposes if you apply for a job with us.

3.2. We may send you offers, updates, articles, newsletters, or other communications about our products and services. You always have the choice to opt out of these communications, and you can unsubscribe at any time by informing us of your decision. Requests to be excluded from direct marketing can be made via email at privacy@koalify.au.

3.3. Our methods of contacting you may include, but are not limited to, phone calls, emails, SMS, or postal mail.

3.4. Our website may offer third-party social media features to users. We do not guarantee the security of information you disclose in these social media features. Furthermore, we cannot ensure that third parties accessing such publicly available information will uphold your privacy.

3.5. For certain interactions through our website, such as joining our waitlist or mailing list, you may use a pseudonym (a name or descriptor different from your actual name). However, for us to provide comprehensive services, including account linkage, we will need to verify your actual identity.

4. Sharing of Your Personal Information

4.1. We may share your personal information with various parties, such as:

  • a) Our professional advisors, agents, suppliers, or subcontractors, as necessary for the purposes described in this policy;

  • b) Financial institutions or other entities, facilitating your access to their products and services;

  • c) Guarantors or other entities providing security on your behalf;

  • d) Your legal and financial representatives, like lawyers and accountants;

  • e) Third-party service providers who support our operations, including contractors for mailing, analytics, customer relationship management, sales and service facilitation, identity verification, and external data storage;

  • f) Other companies in cases of corporate transactions like sales, mergers, reorganisations, dissolutions, or similar events;

  • g) Legal and regulatory bodies, such as courts, tribunals, or agencies, to comply with legal requirements or respond to legal processes;

  • h) External dispute resolution bodies, insurers, or underwriters, as necessary;

  • i) Current or former employers, or referees, as applicable; and

  • j) Any other party, with your explicit consent.

4.2. We commit to ensuring that any entity to which we disclose your personal information is equally committed to its protection, or the disclosure is made with your consent.

4.3. Your information may be stored, processed, or transferred internationally, including in countries like the United States and Germany, to support our operations. If foreign laws necessitate the disclosure of your personal information by these entities, we are not liable for such disclosures.

4.4. We may utilise cloud-based or other networked or electronic systems for storing your data, which may be hosted in various countries. Identifying the exact locations of these servers is not always feasible.

4.5. In the event of a change in control of our business, or a sale or transfer of business assets, we reserve the right to transfer our databases, including personal and non-personal information, as allowed by law. This data may be disclosed to potential buyers under confidentiality agreements. Our aim is to disclose information only in good faith and as necessitated by the circumstances outlined above.

5. Safeguarding Your Personal Information

5.1. We are dedicated to the security of your personal information. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial measures to protect and secure your data from misuse, interference, loss, unauthorised access, alteration, or disclosure. We will responsibly destroy or de-identify your personal information if we receive any that is not necessary for our operations. Legally, we are obligated to retain certain types of information for specific durations.

5.2. Please be aware that the transmission and exchange of information occur at your own risk. While we strive to protect your information, the security of data transmitted to or from us cannot be guaranteed.

5.3. In the event of a data breach, we will promptly evaluate the breach, its causes, and required responses. We will adhere to applicable legal obligations, including notifying you and relevant authorities when necessary.

6. Accessing Your Personal Information

6.1. You have the right to request details of the personal information we hold about you. Providing this information may incur a small administrative fee. If you wish to receive a copy of your information, or if you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us at privacy@koalify.au.

6.2. We reserve the right to decline the provision of your personal information in certain situations as permitted by law.

7. Addressing Privacy Concerns

If you have any complaints or concerns regarding our privacy practices, please feel free to send the details of your complaint to privacy@koalify.au.

You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.

8. Updates to Privacy Policy

Please note that this Privacy Policy may be subject to changes in the future. We reserve the right to modify this Policy at any time, at our sole discretion. Any changes will become effective immediately upon posting on our website. We encourage you to periodically review our Privacy Policy for any updates.

9. Website Information

9.1. Visiting Our Website

When you visit any of our websites (including koalify.au), we may collect certain information like your browser type and operating system. This data is used in an aggregated form to analyse how our site is used, helping us enhance our services.

9.2. Website Usage Data

Occasionally, we may use cookies and other tracking technologies on our website. Cookies are small files a website uses to recognise you upon return and to store details about your site usage. They are not harmful programs that damage your computer. Most web browsers accept cookies automatically, but you can reject cookies by adjusting your browser settings. Note, however, that this might limit your full experience of our website. We may use the information you provide anonymously (without identifiable personal information) for any purpose or share it with third parties. This information may also be provided to third parties for the purpose of presenting relevant advertisements to you or for better analytics so we can optimise our digital marketing campaigns.

9.3. Links to Third-Party Websites

Our website may occasionally contain links to other websites not owned or controlled by us. These links are provided solely for your convenience. Clicking on third-party links does not imply our endorsement, sponsorship, or approval of these entities. We urge you to be aware that we do not control the privacy practices of these external websites. We recommend that our users read the privacy statements of each website that collects personally identifiable information when they leave our site.

The images or content displayed on the koalify.au website, which feature financial product details including interest rates, are solely for demonstration purposes.The Koalify website does not endorse any specific credit products, and nothing contained within the site should be interpreted as offering credit advice. Should you opt to engage with a Koalify home loan expert, credit assistance might then be provided, at which point you will receive the pertinent information and documentation relevant to your interaction. Access and use of this site and any of its services are governed by our Terms & Conditions and Privacy Policy.

© 2024 Koalify. KOALIFY GROUP PTY LTD trading as Koalify. ABN 43673755130. Credit Representative Number 557851 is authorised under Australian Credit Licence Number 389328. All Rights Reserved.